QLAB STORE EVENT POLICY – WHISKIES OF THE WORLD
All guests attending Whiskies of the World event at the QLAB Store shall comply with and agree to the rules and terms of participation linked here.
This is a complimentary event exclusive to 19+ verified tobacco or nicotine users. Entry will not be granted to minors or non-verified guests.
EVENT OVERVIEW
Whiskies of the World is an exclusive whiskey tasting and dining experience hosted by Rothmans Benson & Hedges (RBH) and held at:
QLAB Store
1500 Don Mills Rd (Suite 101)
North York, ON
M3B 3K4
Each reservation includes:
- A welcome whiskey cocktail (per person)
- A 3-hour guided whiskey tasting experience hosted by a renowned expert
- 4 curated whiskey samples (per person)
- A specially crafted 4-course meal tailored to complement the whiskey varieties (per person)
- An Uber voucher provided at the end of the experience (per person)
This is a complimentary event. Guests are limited to one reservation of up to two people.
REGISTRATION & ELIGIBILITY
To attend, all guests must:
- Register through our online booking portal using a valid method of identification and verification
- Be 19+ verified tobacco or nicotine users (LAU – Legal Age User)
- Submit full name, email, date of birth, and confirm LAU status at registration
- Be limited to one event registration during the entire experience run
- Register a maximum of 2 guests per reservation
- Acknowledge up to 26 guests are allowed per seating — limited spots available
Booking Process:
- Select preferred date & time
- Choose number of guests (1 or 2)
- Select meal preference (meat or vegan) for each guest
- Provide required personal info and complete verification
- Submit reservation and receive confirmation email and QR ticket
SMS & EMAIL REMINDERS
Guests will receive SMS reminders 5 days and 48 hours before their reservation date.
Guests must reply to each SMS:
- Reply 1 to confirm
- Reply 9 to cancel
If you do not respond within 24 hours of any reminder, your reservation will be automatically cancelled.
ARRIVAL & CHECK-IN
- Arrive 15 minutes early to ensure a smooth check-in experience
- Must present government-issued photo ID and QR code confirmation
- Late arrivals may not receive the full experience
- Entry will be denied to guests who are not 19+ verified LAU or who fail to bring valid ID
CANCELLATION / NO SHOW POLICY
Due to limited capacity, please cancel if you’re unable to attend. This allows others the opportunity to participate.
To cancel or amend a reservation please email support@qlabtoronto.ca
No-shows or repeat cancellations without notice may be restricted from future QLAB events.
If the event must be cancelled by organizers, affected guests will be notified and may be rescheduled based on availability.
RULES AND REGULATIONS
We aim to create a safe, respectful, and enjoyable environment for all attendees. To ensure a premium experience for all guests, please observe the following:
- Guests must be 19+ verified tobacco or nicotine users
- All events will start promptly at the scheduled time. Guests who arrive late may not receive the full tasting experience
- No minors, pets (except service animals), or unregistered guests permitted
- No outside food or drinks
- No smoking or vaping inside the venue
- No drugs or prohibited substances allowed
- No sharp objects or weapons permitted
- Disruptive or intoxicated guests may be refused entry or asked to leave
- Event staff reserve the right to remove guests at their discretion
- Special celebrations or catering accommodations are not permitted during this event
- QLAB Store is not responsible for lost or stolen belongings
ASSUMED RISK & RESPONSIBILITIES
By attending the Whiskies of the World event, guests acknowledge and accept that participation is voluntary and at their own risk. QLAB Store, RBH and its partners assume no liability for injury, loss, or incidents resulting from the attendee’s own actions, consumption, or failure to follow event protocols.
We reserve the right to refuse entry or service to any attendee displaying inappropriate behavior or posing a safety risk to others.
INJURY & MEDICAL SUPPORT
In the case of illness or injury during the event, on-site staff will coordinate emergency response and medical assistance as needed.
FOOD & BEVERAGE POLICY
All meals and beverages will be prepared and served by our approved partners in accordance with provincial health and safety guidelines.
Food:
- No outside food allowed
- All dishes are prepared in accordance with provincial food safety standards
- Guests can choose from standard or vegan menu options during registration
Beverage:
- No outside drinks permitted
- All whiskey tastings and welcome cocktails will be served by trained staff in accordance with provincial alcohol regulations
- Non-alcoholic beverages will be available
HEALTH & SAFETY
- All food and beverage handling follows Ontario’s public health and safety regulations
- Please alert event staff to any allergies or dietary concerns at time of check-in
- In case of medical issues or emergencies, staff will assist in coordinating appropriate response
MENU DETAILS
All guests must select a meal type (meat or vegan) during registration. Menus are curated to pair perfectly with whiskey selections and may be subject to change at any time.
Each meal includes:
- Amuse Bouche
- Appetizer
- Main Course
- Dessert
Dietary symbols:
- GF – Gluten-Free
- NF – Nut-Free
- VE – Vegan
Full menu details available on the event site (and may be subject to change at any time at the sole discretion of the event organizers).
GUEST EXPERIENCE
Here’s what you can expect at The QLAB Store, Whiskies of the World Event:
- Arrive 15 minutes prior to your reservation time for check-in
- All guests must present valid government-issued photo ID and QR code ticket to gain entry
- Enjoy a welcome cocktail and then settle in for a 3-hour guided journey through whiskey with a renowned expert
- A 4-course meal will be served, with whiskey pairings and expert insights along the way
- At the conclusion, guests will receive an Uber voucher to help them get home safely
TRANSPORTATION
- Uber vouchers will be provided at the end of the event
- Public transit and parking are also available nearby
PHOTOGRAPHY AND VIDEOGRAPHY
- This is a private event and photography, and videography are not permitted inside the event space
- By attending the event you give permission to interview, film, photograph, tape, or otherwise be included in a video for promotional or informational reasons
SUPPORT
For changes, questions, or accommodations, please contact:
support@qlabtoronto.ca
Our team will respond within 48 hours.
Must be 19+ and a verified tobacco or nicotine user to attend. Proof of age and eligibility will be required. No exceptions.
